FSL Student Intern Application

Job Responsibilities
Check e-mail routinely and route as necessary;
Answer phone and route as necessary;
Utilize computer programs such as Microsoft Word, Excel, PowerPoint, and Outlook as needed for office-related projects;
Provide student staff coordinator with schedule prior to each semester, and notify with any schedule changes;
Assist with document management and maintain accurate records for OFSL accreditation program;
Operate basic office machines such as the copier, scanner, shredder, etc.
Replenish office supplies from the CSU Bookstore as needed;
Participate in and possibly plan professional development sessions;
Clearly communicate with co-workers to ensure that tasks get completed on time in a high-quality manner;
Provide positive customer service;
Direct visitors to appropriate resources;
Perform daily, weekly, and monthly space maintenance;
Open and/or close the office;

Communication skills;
Speaking effectively on the phone;
Relaying information correctly and efficiently verbally and in writing;
Providing and receiving feedback;
Listening attentively;
Expressing needs;
Presentation skills
Ability to handle multiple tasks;
Prioritizing and time management;
Paying attention to detail;
Knowing when to handle situations independently and when to ask for help;
Organizational skills;
Ability to be flexible and adaptable;
Experience with Microsoft Office Programs;
Providing support and backup in an office setting;
Understanding the “climate” in a work setting and adapting to it;
Relationship building;
Networking opportunity;
Dealing with change;
Conflict resolution;
Exposure to confidential information;
Customer service;
Transferring calls;
Greeting on the phone and in person;
Resolving conflict;
Responding to upset constituents;
Crisis management (collecting information and handing off to the appropriate person);
Maintaining a calm demeanor;
Working cooperatively on projects and assignments;
Understanding and adhering to the policies and regulations of a complex organization;
Punctuality;
Taking the initiative to set and meet goals and deadlines;
Ability to take initiative and to make suggestions/ relay ideas;
Enhance skills in working with diverse populations;